Outcomes & Assessment Guide
Student Service Outcomes
Review
Review your Mission Statement
All Student Service areas at Mesa should already have a mission Statement. But, before you start the process of revising your Student Service Outcomes, it is a good idea to revisit and update, if necessary, the Service Area's Mission. Your Mission should provide a clear description of the purpose of your Area and reflect how it contributes to the educational experience of the students it serves. The Mission of your Service Area should be aligned with the College mission, but be specific to your Area's unique identity. The mission should also guide you in the development of your outcomes. Does your Service Area's mission still align with the College's mission?
Review your Outcomes
Again, all Service Areas at Mesa already have Outcomes. But in the first year of the cycle, COA suggests that you revisit your Outcomes to make sure that they are still aligned to the principles of your Area. Areas may do this more frequently, but COA suggests doing so, at a minimum, at the beginning of each cycle.
Some things to consider
By publishing clearly written outcomes, you present the students with your promise, a promise about what they can expect to achieve when they visit your department. This is your commitment to your students, and the assessment process presents evidence to them that you honor that commitment. A Service Area should have two to four key program learning outcomes that answer the question:
- What will students who visit our Service Area be able to do as a result of interacting with our staff?
- What minimal skill set or experience might a student visiting our Service Area acquire?
- What knowledge, skills, or aptitudes would distinguish a student who has visited our Service Area from any other office on the campus?
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