Outcomes & Assessment Guide
Student Service Outcomes
Methods of Assessment
Methods of Assessment
While COA suggests using direct methods of assessment as much as possible, we recognize that in Student Services, indirect assessments are more likely to be utilized. When using direct assessment, identify and examine the student's work product to determine whether the assessment is a relevant, valid, and reliable assessments of your outcomes.
Direct Assessment
- Random sampling to determine the efficiency of a form students fill out in your
- Sampling of returning students to determine success of a service or improvement of a process.
- Sampling of first time students visiting your office to determine efficiency of instructions based on student's ability to interpret and complete required
Indirect Assessment
- Surveys
Surveys can reveal your students’ attitudes and opinions about what they learned which may also help you evaluate your outcomes.
- Evaluations that you create to garner specific information from students
Entrance and/or Exit tickets, for example
- External Reviewers who observe your process
Colleague or Industry Professional
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