Assessment

Some things to consider: 

• COA recommends that you use multiple measures to obtain richer data that enable you to put greater trust in your final
• Consider using both qualitative and quantitative assessment

Quantitative methods assign numerical scores to service quality while qualitative methods focus on the quality of the service without assigning a numerical value to them.

• Departmentally developed measurement tools tend to have tremendous content validity. Work together to develop your own tool, for example a rubric that can be used to track performance improvement over time. You could use it for formative and/or summative assessment.
• Utilize rubrics in your assessment

A well-developed rubric allows you to give a numerical scores for a qualitative assessments which make the reporting, analysis, and evaluation components much easier.

• Some of your Student Service outcomes may be better assessed through the use of indirect methods as they can provide immediate feedback to a service. Indirect assessment can also be used in combination with direct assessment and may help you to interpret the results or effectiveness of the direct
• To increase efficiency, you can randomly sample students rather than test everyone, but make sure that you obtain enough data to trust your outcomes and

If several tools are used in a Student Services assessment, for example a student survey and a direct assessment, the staff should ensure that each uses the same or a similar prompt so  there is consistency in the questions that respondents are asked to address in relation to the course learning outcomes.

• Need a survey, having trouble interpreting results, use your Research Office --they are there for you!